• A secure and helpful customer support system designed to meet all your needs

Here to Help

Our E-Resources team is the consistently ranked among the best in the business when it comes to customer support. Friendly and knowledgeable, we strive to provide quality support.

E-Resources is proud to be a customer support department that is available 24/7 to assist you. We only staff individuals who have the highest level of professionalism and attention to detail. Our staff is trained thoroughly to ensure that your needs are met as a customer. Consistent, reliable support available 24 hours a day, 7 days a week.

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Refund Policy

IOur policy is simple and straight forward – if you aren’t happy within the first month of your service we will refund your charge back to the same card used to make the purchase.

Membership Charges

Please contact us if you have any questions or concerns regarding your membership. The most efficient method of communication is our 24/7 Live Support Chat (above), but you can email us at [email protected], or call us at +1-833-969-3672 +44-808-196-5160.

Asked Frequently

I don’t understand what E-Resources is?

E-Resources is a team of customer support operators dedicated to providing assistance covering the websites you have subscribed to. We specialize in covering all of your customer support needs including but not limited to technical issues, billing information and updates, cancellation of memberships, and retrieving lost passwords.

My username or password won’t let me sign in, why?

All username and passwords are case sensitive and need to be entered exactly as they were at the time of signing up. Make sure that you cap locks is not on and that you are entering your information exactly as registered. You may also be having an issue with the temporary Internet files saved on your computers browser. In order to bypass this issue, access your browser history through the toolbar (this may be different for each computer) and manually delete your browser history, your cookies and your Temporary Internet Files. Reload your browser and try to login again. If this doesn’t work, you may have been accessing the login portal through a broken link. Try closing the current page and entering the login address directly into the address bar.

I can’t remember what my login information is. Can someone help?

One of our customer support operators will be happy to help. You can either call them at +1-833-969-3672 +44-808-196-5160, or email the form attached to the home page.

I’m a trial member but I see a monthly charge on my credit card statement?

Trial memberships automatically transfer into monthly memberships unless they are cancelled within the trial period. Monthly charges can also be the result of a pre-authorized agreement.. This pre-authorized will be refunded if you cancel your membership within the trial’s timeframe. Pre-authorized charges are negotiated between the credit card holder and the banking institution themselves, and should be discussed with their customer service if there are any questions.

Do I have to be on a monthly subscription plan?

All of our subscriptions go on a month to month plan. This helps us ensure that you never have a lack of support and are always able to access our support operators without interruption.

Videos won’t play for me. What is happening?

If videos are appearing on your screen but taking an abnormally long time to load or buffer this is likely to do with your internet speed. Check that you are on a cable or DSL connection with your Internet support provider. Additionally, you may need to update your video playing software in order to play videos on the website.

Contacting Us

E-Resources is one of the leading customer support systems in the world. We are committed to providing customer support in regards to billing info, cancellation inquiries and login information retrieval. Simply contact us through one of the follwing methods for immediate support:

Online Live Chat Email: [email protected] Phone: +44-808-196-5160 Phone: +1-833-969-3672